Recruitment and onboarding for deskless and hourly workers has always been a challenge, and one that startups have taken on in recent years. These employees are often always in demand due to traditionally high turnover rates, and yet, many still rely on paperwork and videos.

ggv capital latest to back workstream’s goal of filling software gap for deskless workers

Desmond Lim, Workstream co-founder and CEO. Image Credits: Workstream

Workstream is one of the startups working on a solution for this problem, in its case, mobile-first hiring and onboarding tools. The company got a boost from investors to the tune of $60 million in Series B extension funding, led by GGV Capital. We’ve profiled Workstream twice in the past two years, when it raised $10 million in 2020 and then again in 2021 for its $48 million Series B.

“The past two years have really shown that there’s a huge gap in software built for this deskless, hourly worker,” Desmond Lim, co-founder and CEO of Workstream, told TechCrunch.” My parents are both hourly workers, and I used to run my own restaurant, so I grew up in that space and saw such a strong need for that.”

As mentioned, many startups are working on solutions to more easily hire deskless, hourly and remote workers. Much of this problem was brought out in the open largely due to COVID, and venture capital investors jumped in to support them.

Just this year, we saw investments into Remofirst, which is tackling international hiring; Connecteam, a company that brings together HR tools; Emi, which developed software to speed up the time it takes to fill dozens of frontline worker positions; Flip, a chat app designed especially for frontline workers; AskNicely, a frontline experience app; and SnapShift, a web solution for restaurant staff management. Add to that Blink, Shiftsmart, When I Work, Fountain and Seasoned, which also grabbed funding in the last year.

Lim explained that there are indeed many HR tools out there, but Workstream differentiates itself by designing its software to be a mobile-first tool built for deskless workers rather than employers.

“They really deserve better and to have access to software and tools built for them which is why our software is mobile, texting and built with their needs in mind,” he added.

The new investment gives the company total funding to just over $120 million and a valuation that is “close to half a billion dollars,” Lim said.

Joining GGV Capital in the investment were new and existing investors, including Founders Fund, Coatue, BOND, Basis Set Ventures, CRV, World Innovation Lab and Soma Capital.

Meanwhile, the company is working with more than 170 of the top quick-service restaurant brands, including Burger King, Dairy Queen and Jimmy John’s. Workstream’s revenue grew 10x in the past 18 months as its customer base increased to over 4,000 customers across 25,000 locations from 1,500 customers across 10,000 stores in 2021. At the same time, the company grew its own workforce to 220.

It is also expanding outside of that sector into new verticals and counts companies like Marriott International, Ace Hardware, UPS and European Wax Center as customers.

“There are 2.7 billion deskless workers in the world and 70 million in the U.S.,” Lim said. “We are going to extend beyond restaurants into supermarkets, retail, hotels, auto, healthcare and more. With this funding, we will invest in R&D and hiring to lean back into this strategy and be the first end-to-end software design for the deskless workforce. There are so many more products we can build to serve them.”

TECH NEWS RELATED

Investors sound the alarm about possible private equity tech deals

Enterprise spend management software company Coupa’s investors are ringing the alarm about a possible sale to private equity, concerned that any such transaction in the current investment environment may unreasonably limit its value. This is something you don’t see every day. Last week, rumors surfaced that Vista Equity Partners ...

View more: Investors sound the alarm about possible private equity tech deals

Gift Guide: More than 20 STEM gift ideas to inspire kids to code

All aboard the learn-to-code train! As another holiday season looms and kids everywhere start clamouring for shiny stuff, we’ve got you covered with a bumper edition of our annual STEM gift guide. This year’s guide is packed with more than 20 ideas to engage toddlers, excite tweens and inspire teens ...

View more: Gift Guide: More than 20 STEM gift ideas to inspire kids to code

Meet the startups competing at TC Sessions: Space

We’re over the moon to announce the three early-stage startups that will take the stage and go head-to-head in the pitch competition at TC Sessions: Space — next Tuesday, December 6, in Los Angeles. There’s still time to join this mission. Buy your pass right now to watch these ...

View more: Meet the startups competing at TC Sessions: Space

Third-party Twitter app makers turn their attention to Mastodon

Open source Twitter alternative Mastodon has gained a bit of attention in the wake of Elon Musk’s Twitter acquisition. Now, it’s gaining interest from third-party Twitter app developers, as well. The makers of popular Twitter clients, including Aviary and Tweetbot, have recently set their sights on building similar clients for ...

View more: Third-party Twitter app makers turn their attention to Mastodon

Autonomous driving’s blunders are good news for the climate

Not quite a decade ago, two technologies were racing toward an unseen finish line. They weren’t competing with each other — the adoption of one didn’t lock out the other. But to avoid catastrophic climate consequences, the order of the finish mattered. Autonomous vehicles had to lose, and electric ...

View more: Autonomous driving’s blunders are good news for the climate

How companies can slash ballooning SaaS costs

As inflation and general economic uncertainties spur C-suites to identify cost-cutting areas within their organizations, software-as-a-service (SaaS) spend is becoming a prime target. SaaS is obviously a broad category, covering any centrally hosted software that’s licensed on a subscription basis. But no matter the flavor, SaaS is a growing ...

View more: How companies can slash ballooning SaaS costs

Google’s new Pixel update brings new features like clear calling and Google One VPN

Google’s latest ‘feature drop’ for Pixel phones and the Pixel Watch brings features like a call quality enhancement function called “Clear Calling,” free access to Google One’s VPN service, a new privacy and security settings hub, and Fitbit sleep profiles for the Pixel Watch. Here’s the summary of all the ...

View more: Google’s new Pixel update brings new features like clear calling and Google One VPN

Operative Intelligence helps contact centers figure out what customers really need

A company may have a good contact center, but ideally they are able to help customers before they need to make a call. Operative Intelligence helps contact centers figure out what customers want more quickly, improving automated inquiries and cutting down on wait times. The Melbourne and Los Angeles-based ...

View more: Operative Intelligence helps contact centers figure out what customers really need

BrightDrop expands e-delivery van business to Canada with DHL Express

If Rowy has its way, if you can use Excel, you can build software

Confirmed: Slack CEO Stewart Butterfield stepping down in January

NEP and NCF: Tailwinds for school edtech

UPI clocks 19.65 billion transactions at Rs 32.5 trillion in Q3 2022: Worldline’s India Digital Payments Report

Thoughts on the demise of Circle’s SPAC deal

Zenly was the best social app and it will (sadly) shut down on February 3rd

Facebook to now test age verification tech on Facebook Dating in the U.S.

Which way is up? The end of free money and the importance of keeping cash on hand

Is this what good news feels like?

Check out what’s happening tomorrow at TC Sessions: Space

Twelve Labs lands $12M for AI that understands the context of videos

OTHER TECH NEWS

Top Car News Car News