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Some players Free Fire currently trying to improve rankings and win every game using 3rd party tools and software. This will cause imbalance in the game among other players. NPH Garena announced that it will strongly handle these cases by permanently locking the account to ensure a healthy environment for players when participating in the game experience.
Unlock a permanently locked Free Fire account
How to open a locked Free Fire account
1. In case your account is locked
Using third-party software and tools: Users use these tools to cheat in battles such as wall hacking, apparating, stealth, map hacking…
=> In this case, the account will be permanently locked
+ Loading illegal diamonds: Loading from an unknown source, using a hole in the game…to load
=> In this case, the player needs to top up the amount of illegally loaded diamonds, the account will automatically be reopened.
+ Steal someone else’s payment card: Using a bank card, visa…not your own owner but stealing someone else’s account will be locked
=> In this case, in order to unlock the player account, the player needs confirmation from the bank about the ownership of the card that has been paid in the game before.
If you do not fall into 1 of the 3 above cases and still have your account locked, you can continue to see section 2 to open a locked Free Fire account.
2. How to unlock a banned Free Fire account
Step 1: From the browser, access the Free Fire account opening support page: HERE
Step 2: Proceed to login account
Step 3: At the Contact Us window, you choose: I Need Support
Step 4: Fill in the required information in the required form. These entries marked with * is an important item to enter. The remaining items may or may not be entered. After completing the information, press Submit Support.
Technical department and customer support will review your request and contact you as soon as possible. If you are sure not to use any form of cheating while playing the game, your Free Fire account will definitely be reopened.
Above is how to open a locked Free Fire account. I wish you success and good luck in unlocking your account soon. During the game, if you encounter errors that cannot play the game, you can refer to how to fix the error of not being able to enter Garena Free Fire here for more details.
- See also: How to fix the error of not being able to access Garena Free Fire
=> Link Download Garena Free Fire for Android
=> Link Download Garena Free Fire for iOS