Finnish telecoms gear maker Nokia and Vodafone have launched a machine learning (ML)-powered product, running on Google Cloud, to detect and remediate network anomalies before they impact Vodafone’s end customers
The new service is based on Nokia Bell Labs technology and was developed after Nokia and Vodafone signed an agreement in 2020.
Vodafone expects the Anomaly Detection Service to automatically detect and address 80% of its mobile network issues and capacity demands.
The service is being rolled out across Vodafone’s pan-European network. The product detects and troubleshoots irregularities, such as mobile site congestion and interference, and unexpected latency, that can impact customer service quality.
The product has been initially deployed in Italy on more than 60,000 4G sites and will be further extended to all European markets by early 2022, Vodafone said in a joint statement.
Anomaly detection is offered “as-a-service” and will also be applied to Vodafone’s 5G and core networks.
“As we extend 5G across Europe, it is important to match the speed and responsiveness of this new technology with a great service. With machine learning, we can ensure a consistently high-quality performance that is as smart as the technology behind it,” said Johan Wibergh, Chief Technology Officer, Vodafone.
The strategy for deploying the service on Google Cloud is to allow Vodafone engineers to make quick and informed decisions such as boosting capacity where required, based on data managed through Google Cloud’s data and analytics service.
On Google Cloud, Anomaly Detection Service allows the streaming of network data to Vodafone’s data analytics platform, enabling analysis simultaneously of data across multi-vendor environments.
“We are thrilled to partner with Nokia and Vodafone to deliver a data- and AI-driven solution that scales quickly and leverages automation to increase cost efficiency and ensures seamless customer experiences across Europe,” added Amol Phadke, Managing Director, Telecom Industry Solutions, Google Cloud.
The deal complements Vodafone’s six-year agreement with Google Cloud, which is also a partner of the telecoms gear giant, to jointly build integrated cloud-based capabilities supported with networking and software engineering expertise.
“This first commercial deployment of Anomaly Detection Service with Vodafone on Google Cloud provides a great boost to customer service. It not only addresses the critical need to quickly detect and remedy anomalies impacting network performance using machine learning-based algorithms, but it also highlights Nokia’s technology leadership and the deep technical expertise of Nokia Bell Labs,” said Raghav Sahgal, President of Cloud and Network Services, Nokia.
“Vodafone’s anomaly detection use case, developed in partnership with Nokia and run on Google Cloud, automates root-cause analysis for efficient network planning, optimization, and operations. This type of partnership provides a new opportunity for operators to rethink data management and increase the focus on use cases and application development,” commented Anil Rao, Research Director, Analysys Mason.


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