united auto insurance: reviews, coverage & cost (2022)

Our reviews team rated United Auto Insurance company 4.0 out of 5.0 stars for their teen driver benefits and easy proof of insurance.

Sometimes, life happens and you need to get auto insurance immediately. For times like these, United Auto Insurance would work pretty well. However, if you have more time to go over your options, should you go with United Auto or with another company?

In this article, we’ll take a look at coverage options, discounts, and customer service for United Auto Insurance. Our research team has also analyzed the best auto insurance providers based on the same factors, and we’ll offer a few suggestions if you find United Auto Insurance isn’t the best provider for you.

In any case, it’s smart to shop around and get quotes from multiple coverage providers to find the best car insurance rates.

United Auto Insurance Review

We rated United Auto Insurance 4.0 out of 5.0. It could be a good option for teens or drivers who need to fulfill SR-22 requirements. The customer service you get when you shop is very good, but that doesn’t necessarily continue when it’s time to file an insurance claim. At the end of the day, this is an average company that can get you by until you find a plan from a better provider.

United Auto Pros and Cons

United Auto ProsUnited Auto ConsCoverage for high-risk driversNo appSame-day SR-22 filingNo usage-based optionHigh customer ratings with the BBBUnderwriters can be hit-or-miss

About United Auto Insurance

United Auto Insurance Agency is a auto insurance company that offers coverage in Indiana and Illinois. Other than car insurance the company also offers home and and renters insurance policies. The company has been in business for over 50 years, and its specialties include last-minute coverage and coverage for teens.

It’s important to know that United Auto Insurance only sells insurance plans – it doesn’t underwrite them. That means claims are handled through other insurance companies that United Auto works with. In addition to auto insurance, United Auto Insurance also provides homeowners and renters insurance.

Note that there is another provider called United Automobile Insurance Company (UAIC), which is a separate organization based in Florida and is also known as United Auto Insurance Company. The provider we are talking about today is United Auto Insurance Agency, which offers quotes and plans online – the other does not.

United Auto Insurance Coverage

Whether you live in Illinois or Indiana, you can get basic car insurance coverage from United Auto Insurance that will satisfy your state’s minimum requirements and go beyond them.

Bodily injury and property damage liability insurance (BI/PD) covers medical bills and repairs for other people in accidents that you cause. Collision, comprehensive, medical payments (MedPay), and personal injury protection (PIP) cover damage to your car and your own medical bills. Uninsured and underinsured motorist (UM/UIM) covers your medical bills and repairs if you get into an accident with someone who does not have insurance – or doesn’t have enough coverage to pay for your damages.

You can get all of those insurance policies from pretty much any car insurance company. United Auto Insurance also offers some more options. These include:

  • SR-22 insurance: An SR-22 certificate is required after a driver is convicted of an offense like a DUI or reckless driving. Not all car insurance companies will insure SR-22 drivers, but United Auto Insurance does.
  • Dwelling: United Auto Insurance offers homeowners and renters insurance.
  • Motorcycle: Motorcycle insurance coverage options include guest passenger insurance and insurance for accessories.
  • Commercial vehicle insurance: The company offers coverage for limousines, taxis, and any other type of vehicle that a small or medium-sized business would use.
  • Roadside assistance: The program provides jump-start, towing, spare tire installation, and mechanical assistance for members across the United States.

Finally, here are a few things that United Auto Insurance does not offer:

  • Rideshare coverage (for Uber drivers, Lyft drivers, etc.)
  • Guaranteed asset protection (GAP) insurance
  • Usage-based insurance

United Auto Insurance Cost

Our research found that the average driver pays $1,732 per year for comprehensive car insurance coverage. According to a 2017 study by the U.S. Department of Treasury, good drivers in Illinois pay about 22 percent less than the national average.

Many things can influence your auto insurance quotes with United Auto Insurance, including your neighborhood, other drivers on your policy, your driving history, and your credit score. Your age, in particular, affects your price – teens can pay up to five times what a middle-aged person would pay.

We compiled data on the cheapest providers by state to help provide you with a better idea of what you can expect to pay. The cost estimates below are based on a 35-year-old married driver with a good credit history and clean driving record.

StateNationwide Anual Cost EstimateState Average Cost EstimateAlabama$1,024$1,448Arkansas$1,192$1,449Colorado$1,323$1,672Connecticut$1,683$1,885Delaware$1,550$1,921Washington, D.C.$2,537$1,787Georgia$1,255$1,548Iowa$871$1,095Kansas$1,069$1,364Kentucky$4,913$1,817Maryland$1,698$1,941Mississippi$1,217$1,357Montana$1,495$2,214Nebraska$929$1,372New Mexico$1,130$1,356New York$5,485$3,964North Carolina$1,118$1,277Ohio$703$923Oregon$1,067$1,284Pennsylvania$1,228$1,405Rhode Island$1,963$1,923South Carolina$1,380$1,592South Dakota$968$1,331Tennessee$1,220$1,217Texas$1,558$2,067Vermont$871$1,013Virginia$928$1,079Washington$1,166$1,271West Virginia$961$1,390

United Auto Insurance Discounts

Policyholders can take advantage of a few discounts with United Auto Insurance. The insurance provider offers the following discounts:

  • Multi-car: You can receive a discount when you insure two or more vehicles under the same policy.
  • Safe driver: You may qualify for a discount when you maintain a good driving record for a certain period of time.
  • Car insurance renewal: You can get a discount with United Auto Insurance when you maintain coverage for a certain period of time with no lapses in coverage.

Discounts amounts may vary for each of the above and are automatically applied when you are qualified.

How to File United Auto Insurance Claims

Filing a United Auto Insurance claim is a bit tricky. United Auto Insurance is an insurance agency, so it doesn’t underwrite any of its own policies, as we mentioned before. It uses about a dozen other companies to underwrite policies.

When it comes time to file a claim, you will have to contact your underwriting company. Some companies have easy-to-use claims forms on their websites, while others require you to call a phone number. The good thing is that you’ll get clear instructions on which company to contact when you sign up.

United Auto Insurance Customer Reviews

United Auto Insurance reviews tend to suggest high customer satisfaction. The company has an A+ rating from the BBB with accreditation but also has a 1.04 out of 5-star rating from over 70 customer reviews. Its Yelp page also has 200 reviews averaging 1.0 out of 5.0 stars.

Positive United Auto Insurance Reviews

“Great prices! Representatives you speak with are great. Mine was Joyce [and] she helped me get my insurance. She was awesome [and] quick.”

– Jameika via BBB

“I [would] like to resubmit my review of United Auto Insurance. They called me to make sure everything was OK and they did help me out, so thanks for the help…. But [the third-party] company is another thing.”

– Terina via BBB

Negative United Auto Insurance Reviews

“United people are nice and getting insurance [through] them is easy, but it’s the worst mistake you’ll make…. If I’d known they were going to set me up with the worst possible insurance company, I would’ve never done it…. I recommend you check the insurance company they insured you [through] and read up on reviews.”

– Am R. via BBB

“Insurance is cheap, but if you get in the accident – get ready to fight, call every day and wait forever for [the] claim to be reviewed and approved.”

– Irina F. via Yelp

Nearly all of United Auto Insurance’s 5-star reviews are like the first one we have here: The customer praises a customer service rep for setting them up with a plan quickly and easily. However, it seems like the claims service can be lacking depending on which underwriting company you get.

United Auto Insurance Company: Conclusion

We rated United Auto Insurance company 4.0 stars out of 5.0 for their great benefits for teen drivers and fast proof of insurance filing process. United Auto Insurance can be a great option for car insurance at affordable rates compared to the national average. There are also many home and renters insurance options available as well. However, the company only provides coverage to those in Illinois and Indiana. Before choosing an insurance provider we always recommend that you shop around and compare terms before committing to anything.

To start looking for car insurance quotes, call (844) 246-8209 or use this tool:

United Auto Insurance Competitors: Top Picks

The same U.S. Treasury study mentioned above found that there are at least 200 car insurance companies that serve both Illinois and Indiana. That’s why it’s so important to shop around for quotes. Nobody has the time to look at 200 different companies, but it definitely pays to get at least three quotes when you’re shopping for insurance. To look at other insurance companies in your area, use the free tool below.

To help narrow your options, we’ve done research on dozens of companies and compiled a list of the best car insurance companies around. We only recommend companies when they consistently perform well across multiple categories like price, customer service, discounts, and financial strength. Two companies that stood out to us were State Farm and Geico.

State Farm Insurance: 4.6 Stars

Our team’s review of State Farm auto insurance reveals that State Farm is the largest car insurance company in the U.S. It wrote over $40 billion in premiums in 2019 according to the National Association of Insurance Commissioners, and it has an A++ financial rating from AM Best. It tends to offer low-cost, high-quality coverage for many drivers and has a number of discounts, including the best student discount we’ve come across of 20 percent. State Farm is also great for drivers who want to work with local insurance agents.

State Farm’s technology department is also on point. There is a mobile app for managing your policy, an educational app for young drivers, an app for estimating repairs, and a usage-based insurance app.

In addition to being a good option for students and teens, State Farm is a good choice for anyone who drives for a rideshare company. Other coverage options include roadside assistance, rental expense coverage, classic car insurance, and travel expense coverage. State Farm ranked highest in the Mid-Atlantic and New York regions on J.D. Power’s 2020 U.S. Auto Insurance Study and ranked third among large insurers in the 2020 Insurance Shopping Study.

Geico Insurance: 4.6 Stars

Out of the 200 providers that you can choose from in Illinois or Indiana, our Geico review explains why it should also be at the top of your list.

Geico also has an A++ financial rating from AM Best, which means it can manage its insurance obligations easily. Geico has a military discount of 15 percent that applies to active members and veterans, and we named it the best car insurance company overall. Many drivers find that Geico gives them some of the lowest possible prices on premiums.

Extra options from Geico include rental reimbursement, roadside assistance, mechanical breakdown insurance (similar to an extended car warranty), and classic car insurance. Geico got the top spot in the Northwest and North Central regions in J.D. Powers 2020 Auto Insurance Study and also ranked highest among large insurers in the 2020 Insurance Shopping Study.

United Auto Insurance Reviews: FAQ

What are the reviews for United Auto Insurance Chicago?

United Auto Insurance Chicago has scathing reviews overall and many complained about their coverage options and claims processes. While the company overall has high ratings, the United Auto Insurance office in Chicago has low ratings across the board.

What is the United Auto Insurance company phone number?

You can call United Auto Insurance customer service at (773) 202-5000.

What are United Auto Insurance hours?

United Auto Insurance Hours vary for their offices but typically follow their hourly availability for calls. Their hours for calls are as follows:Monday-Friday: 8 am to 9 pmSaturday: 8 am to 5 pm
Sunday: 9 am to 3 pm

What is included in United Auto Insurance’s rodseide assistance?

United Auto Insurance’s roadside assistance program offers jump-start, towing, spare tire installation, and mechanical assistance for members.

Methodology

Our expert review team takes satisfaction in providing accurate and unbiased information. We identified the following rating categories based on consumer survey data and conducted extensive research to formulate rankings of the best car insurance providers.

  • Affordability: A variety of factors influence cost, so it can be difficult to compare quotes between providers. Our team considers auto insurance rate estimates generated by Quadrant Information Services and discount opportunities when giving this score.
  • Coverage: Because each consumer has unique needs, it’s essential that a car insurance company offers an array of coverage options. We take into account types of insurance available, maximum coverage limits, and add-on policies.
  • Industry Standing: Our team considers Better Business Bureau (BBB) ratings, financial strength, and years in business when giving this score.
  • Availability: Auto insurers with greater state availability and few eligibility requirements are more likely to meet consumer needs.
  • Customer Service: Reputable car insurance providers operate with a certain degree of care for consumers. We consider complaints filed with the National Association of Insurance Commissioners (NAIC), J.D. Power claims servicing scores, and customer feedback.
  • Online Experience: Insurers with easy-to-use websites and highly rated mobile apps scored best in this category.

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