indian, tata, member content, safari, car service

I am very happy now that I have a good advisor to take my car to for service.

BHPian Jude300 recently shared this with other enthusiasts.

3rd service update

With 13,200 km on the odometer, it was time for the 3rd service. I was in two minds about whether to give it now or do it post the 2000 km drive later this week. However, I was apprehensive about the brake pads given there were reports of early wear-off on Safaris manufactured in 2021. So chose to give it at Sree Gokulam Motors, Kattupakkam service centre last week.

The issue I mentioned:

  1. Check brake pads and see if there is excessive wear
  2. The music system turns off suddenly while on the drive without any reason
  3. Software update
  4. Told them to be careful with DEF fill-up; not to spill

Service Experience

The service advisor (Mr Kannan) was courteous and behaved quite professionally. I was a bit surprised by his attitude as it was very different from my 2nd service experience but kept my expectations low anyways. I did mention to him that I usually wait and take my car back but as I had a busy day I would come later in the evening to collect the car.

The car was delivered the same day evening with a bill of Rs 9188/- for oil & oil filter change, DEF top-up (5ltrs), wheel alignment and balancing and pollen filter change.

The work seemed well done. And the attitude of the advisor was even better and he gave me a quick summary of what was done.

  • Brake pads had worn out and would last only another 4000 km. However, even before I asked he told me that he had raised a warranty claim and that it will be replaced free of cost. The order has been placed and will be replaced when they arrive.
  • The software was updated; need to observe if the entertainment system turns off while on the drive.
  • The DEF tank was half empty when I gave for service but he only charged for 5 litres. Last time I was charged for more quantity, disproportionate to the level.
  • The water wash was average

Service Advisor

I was quite happy with the way he explained things to me and didn’t try to sell anything unnecessary. It was a different experience so I just asked him if he had been with Tata for a while to which he said he had worked with Ford (Chennai Ford) for nearly 13+ years and just joined Tata. That rang a bell as the way in which he approached me was so familiar and a lot better than how the earlier Tata service advisors had behaved. I was quite delighted and we had a good chat about the service of both my EcoSport at Chennai Ford and the service advisors I’d always give my car to etc. He knew all of those guys I used to give my car for service and finally parted with a smile.

I have not driven the car much after the service but it’s so far so good. I will post an update after the replacement of the brake pads for which the orders have been placed now.

I plan to write a note to Tata motors to take this feedback and try to learn from these guys who have been trained by other companies on how to deal with the customers and how to do a good job. The experience was so good and very different from my earlier experiences with Tata folks. I am very happy now that I have a good advisor to take my car to for service. That was something I was terribly worried about after the excellent service interactions with the Ford guys for my Ecosport.

TECH NEWS RELATED

2023 KTM 790 & 890 Adventure bikes globally unveiled

The 2023 KTM 790 Adventure and 890 Adventure get styling tweaks and updated electronics. KTM has taken wraps off its 790 Adventure and 890 Adventure bikes for the 2023 model year. Both models get updated electronics and styling tweaks. The 2023 KTM 790 and 890 Adventure bikes get dual-tone ...

View more: 2023 KTM 790 & 890 Adventure bikes globally unveiled

Portugal reportedly seeking to replace China on 2023 F1 calendar

The Portuguese Grand Prix could return to the calendar in 2023, with Portimao seeking to replace China’s cancelled race. Formula 1 has opted to call off the 2023 Chinese Grand Prix due to the country’s strict zero-Covid policy that is currently in place. The sport has not raced in ...

View more: Portugal reportedly seeking to replace China on 2023 F1 calendar

DHL is buying 2,000 electric Ford E-Transits as delivery vans

The electrified version of Ford's best-selling van is finding new friends.

View more: DHL is buying 2,000 electric Ford E-Transits as delivery vans

​Lexus Electrified Sport concept confirmed to enter production

Toyota will hand the baton of high performance EV development to Lexus with halo supercar to top range

View more: ​Lexus Electrified Sport concept confirmed to enter production

VW Tiguan Exclusive Edition launched at Rs. 33.49 lakh

The Tiguan Exclusive Edition is offered with a 2.0L turbo-petrol engine paired with a 7-speed DSG and an all-wheel drive system. Volkswagen has announced the launch of the Tiguan Exclusive Edition in India. The SUV has been priced at Rs. 33.49 lakh (ex-showroom). The Tiguan Exclusive Edition comes with ...

View more: VW Tiguan Exclusive Edition launched at Rs. 33.49 lakh

Top 3 safety features on a Toyota Corolla Cross

We list the top three safety features on a Toyota Corolla Cross that we think you should know about. The Toyota Corolla has been around for quite some time, mostly in sedan form. However, over recent years, the Japanese automaker has added new interpretations, starting with a hatchback and now ...

View more: Top 3 safety features on a Toyota Corolla Cross

Everything you need to know about the MINI Cooper SE

In mid-2020 MINI South Africa entered the electric car space with the then-cheapest electric car you could buy locally. Due to its smaller stature and shorter range, they were not as popular as hoped but did move a few units to a younger audience that was infatuated with the charged-up ...

View more: Everything you need to know about the MINI Cooper SE

Hyundai teases Ioniq 5 N performance EV in new “rolling lab” video

South Korean automaker Hyundai has teased images of its upcoming performance version of the popular and award winning  Ioniq 5 electric SUV, with a a new video presentation of what the car company calls its N series. The focus of Hyundai’s new video is on the N Brand’s four ...

View more: Hyundai teases Ioniq 5 N performance EV in new “rolling lab” video

Demetri Stamatis's 7.43-second VL Calais

My XUV700 AX7 petrol delivered after 8 months: 7 likes & 5 frustrations

Toyota C-HR Prologue Previews Full Redesign, Plug-In Hybrid Power

Lowndes, Schenken inducted into Supercars Hall of Fame

Vitesco Technologies at the CTI: Increasing efficiency as a driver of success for electromobility

VinFast opens its first two stores in Cologne and Paris

Borgward reportedly bankrupt, again

Latifi: 2022 my worst season in F1

Lexus in development of a manual transmission for electric cars

Supercars: Feeney, Doohan brought full circle by Adelaide win

Tata Car Discounts Dec 2022 – Tiago, Tigor, Harrier, Nexon, Altroz

Indonesia's investment minister is confident that Tesla will be injecting money into the country

OTHER TECH NEWS

Top Car News Car News