You might have heard of VoIP and its usage. You might have wondered what it is and how it is different from normal phone calls. Why do businesses use VoIP to make out their phone calls? In this guide, we explain to you What is VoIP and how does it work?
What is VoIP and How does it work?
Voice over Internet Protocol (VoIP), is a way to make phone calls using the internet instead of a telephone network. When you make a phone call using VoIP, your voice is converted into digital data packets and sent over the internet to the person you are calling or connected to. The person on the other end receives the call on their device, and their VoIP system converts the digital data back into your voice so they can hear you.
VoIP can be used on a variety of devices, including smartphones, laptops, and desktops, as long as they have an internet connection. Some popular VoIP services include Zoom, Skype, and Google Voice. VoIP calls can be made and received anywhere in the world, as long as there is an internet connection. VoIP is often more cost-effective and offers more features than traditional phone systems which charge users putting limitations on the calls.
Features and advantages of VoIP
VoIP is nothing but calls we make over the internet without relying on the traditional telephone network. The features of VoIP are its advantages. They are:Cost-effective: VoIP is cost-effective as it relies on the internet than dedicated phone lines. You can make calls to anyone in the world using VoIP technology. All you need to have is a good internet connection which would be a very costly affair with phone calls.Flexibility: The flexibility VoIP has over traditional phones makes it a good choice. You can receive or make calls on any device like computers, mobiles, and tablets with an internet connection. It gives the advantage of staying connected even when you are not at home or the office.Versatility: Whenever you miss a call using VoIP technology, you can get instant messages just like normal phone systems, you can access voicemails, forward calls, or make conference calls in addition to the unique advantages it has.Scalability: If you are having hectic and busier days with your business, you can easily scale the VoIP with just a thought and a few clicks, unlike traditional phones for which you need to contact the telephone network.Integration: You can integrate VoIP calls with various business systems like customer relationship management (CRM) software. This allows users to access important customer and business data while on the phone.Disaster recovery: VoIP systems can be configured to automatically redirect calls to another location in the event of a natural disaster or other emergencies that disrupts phone service. This helps ensure that businesses can stay connected and continue to operate even in the face of unforeseen challenges.
Disadvantages of VoIP
Though VoIP has many advantages, it also has some disadvantages. They are:
Is WhatsApp a VoIP call?
Yes. Since WhatsApp uses the internet to make or receive calls as well as text messages, we can say a call on WhatsApp is a VoIP call. You might have noticed the distortion in calls or bad quality of calls on WhatsApp when you don’t have proper connectivity to the internet. This all sums up to say WhatsApp is a VoIP call.